For a clear sense of direction.
Click on each of the statements to see what we mean.
1. optegra:hhkl stands for trust and quality.
By this we mean correctitude, honesty, continuity, honesty, reliability, integrity, fairness, punctuality and a commitment to keeping the promises we make to our clients.
We measure quality in terms of results.
We guarantee quality by training measures and a comprehensive quality management system.
We can deal with mistakes. In standard processes, we operate according to the "zero defect" principle. Although we tolerate mistakes in innovative, creative projects and learning processes, we always identify them and remedy them in a process of internal checks.
2. We can only achieve our goals by working together. One for all. And all for one.
This involves team spirit, cooperativeness, empathy, reliability, honesty, enjoyment, community spirit, tolerance and respect for others.
To perform complex tasks, you have to pool different strengths. Our motto is: the result is more than the sum of its parts. In short: 1 + 1 = 3.
3. Our clients are our partners. We measure our success in terms of their success.
A partner-like relationship involves more than just carrying out tasks. We are always interested to hear our client's objectives and issues so that we can deliver measurable added value. We enjoy sharing success.
And we also like our clients to treat us as a partner. We want to offer them the best possible service going far beyond the mere provision of tax accountancy services. Not one of our clients' questions goes unanswered.
4. We think and act like entrepreneurs.
We take the initiative in approaching our clients and we aren't just interested in tax-related issues, but also in the development of the client's company and business processes.
We pass on the experience we have gained in other projects to our clients because it is valuable for you.
We view ourselves as initiators and strategic partners. We are pioneering and unerring.
We are committed to the sparing use of resources. We always analyse the costs and benefits of our actions (both internal and external). We like being successful at what we do.
We assume responsibility for our actions.
5. We create transparency and provide guidance through communication.
We value honest and respectful interpersonal relationships at all levels.
Every employee has the right to question a decision.
Our employees know that they can talk to us about any concerns they have.
We listen to each other and, naturally, also to our clients.
6. We focus on our talents as a source of excellence.
We want to identify every individual's talents, strengths and weaknesses. Then we put these talents to use in a results-oriented way. We accept weaknesses. It's important to identify development potential and to adequately exploit it.
7. Our relationships are founded on mutual appreciation and social responsibility.
Mutual appreciation guides our social interactions and behaviour toward clients, business associates and the public.
We all respect each other and we all assume responsibility for creating a basis for reciprocal trust within the group.
We expect all of our employees to act in a socially responsible way.
8. We are willing to shape the future.
Life is a process of continual change. We accept this fact and we are willing to take a pro-active approach to change and creatively deal with the challenges that it involves.